FAQs
What are my options for shipping, delivery & local pickup?
Shipping: We offer $12 flat rate shipping within the United States on orders under $99. Orders $99 and over qualify for free shipping. Most items are shipped USPS Priority Mail within 48 hours of the order. Some large/bulky items may incur an additional shipping charge. This will be indicated in the product description. We do not ship lamps, mirrors, large artwork or furniture.
Delivery: We offer free delivery to select zip codes in the Dayton Area. Zip codes that are within our delivery area will have a free delivery option at checkout. Free Deliveries are made on Monday, Wednesday and Friday. On the Checkout page choose Shipping and the Local Delivery option will be there.
Local Pickup: Customers can pick up their order and we will have it ready for you when you arrive.
Do you offer gift wrap services?
Gift wrapping is complimentary on your full price purchase. In the Order Special Instruction box in your cart, indicate the occasion and we will be happy to wrap your purchase in an appropriate paper. If you would like a note included, add your message to the Order Special Instructions box and we will include a personalized card.
Do you have a customer reward program?
We do! For every $200 you spend in our shop you will receive a $10 reward on your next purchase. No card to carry or get punched. Your rewards are automatically tracked on the computer. No expiration date.
What is your return policy?
The Little Exchange is committed to having the very best customer service available. If you are not satisfied with your purchase, please return the item for an exchange or refund of the merchandise value. We will gladly accept your return within 30 days of the date of purchase. A receipt or gift receipt is required for all returns.
We do not give cash refunds. Merchandise credit will be issued if the receipt indicates the original purchase was made via cash or check. Returns made with a receipt showing you purchased an item via credit card may be refunded back to the same credit card. Returns with a gift receipt will be exchanged or refunded with a merchandise credit for the value indicated on the gift receipt.
We cannot accept returns of sale or “as is” items. We cannot accept returns of personalized, monogrammed or special order merchandise. For items purchased from your Little Exchange gift registry, returns may be made within 60 days of your event. Merchandise purchased at full price from the date of the Annual Holiday Open House through the end of the year may be returned until January 15th of the new year.
I am interested in volunteering. How can I get involved?
The Little Exchange is proudly staffed with nearly 100 volunteers. Volunteers assist customers, wrap presents, decorate the shop, and more. We always welcome new volunteers! If you would like more information about volunteering at The Little Exchange, please send your name, email address, home address, and phone number to info@thelittleexchange.org. You may also call us at (937) 299-1561. Thank you!
Can I hold an after-hours event at The Little Exchange?
You sure can! Hosting an event at The Little Exchange is a great way for your group to get together – whether it’s a book club, bowling team, or neighborhood social – it’s a special way to have an evening out with your friends and enjoy a private shopping experience that also benefits Dayton Children’s. To learn more about our after-hours events or to schedule your own event, please call The Little Exchange at 937-299-1561.
